SPA CONSULTING SERVICES

Karen’s expertise is deeply-rooted in collaborating with teams to successfully open your spa while designing strategies to optimize revenue. Karen specializes in signature spa menu development, spa services programming, product selection, amenity line and retail implementation, staff recruitment, and Forbes Five-Star training.

Post opening services include assessing and enhancing operational efficiencies, analyzing financial performance, conducting service audits and assessments, providing action plans and training, and post-opening spa management.

SPA PRE-OPENING

• Concept and critical path

• Market research and competitive analysis

• Financial projections

• Operating budgets

• Liaison with design and project consultants

• Coordination of FFE and specialty installations

• Equipment selection

• OS&E specifications

• Site inspection and onsite implementation

SPA SERVICES MENU

• Spa treatment menu and pricing

• Copywriting

• Signature menu of services

• Fitness programming

• Treatment product selection

• Spa standards and operating procedures

• Treatment protocols

• Website content and imagery coordination

SPA SERVICE AUDITS & ASSESSMENTS

• Site visits

• Forbes standards

• Performance analysis

• Treatment audits

• Operational and facility assessments

• Strategic action plans and recommendations 

SPA RETAIL & PRODUCT DEVELOPMENT

• Retail planning and buying

• Floor design 

• Product assortment curation

• Private label branding

• Product merchandising and visual display

• Vendor negotiations

• Inventory analysis

SPA TRAINING, COACHING, & STAFF DEVELOPMENT

• Customer service, sales and educational training 

• Best practices and standards training

• Employee and Manager guidance and mentoring

• Performance improvement 

• Recruitment and staff selection

SPA OPERATIONAL & FINANCIAL SUPPORT

• Post-opening support

• Task force assistance

• Efficiency assessment 

• Streamline operations 

• Optimize revenue